FAQs

Why should I trust Scrubb Club?

We perform an extensive background check for each employee.  They must also complete a training program prior to starting.  When accidents happen (and they do), we are insured and bonded protecting you from loss and/or breakage.  If you decide to give us a house key, it will be added to the Scrubb Club lock box system with keys and corresponding location kept at two different locations adding an extra security measure. 

Do I have to be home during the cleaning? Can I provide a key?

You do not need to be home.  Many customers give us a key during the in-home consultation, a visit to our office or send it by certified mail.  Cleaning teams lock the door and will not allow unknown people to enter your home.  Keys are stored in a secure safe at the end of each day.  If you elect not to provide a key and we do not have access to your home upon arrival, you may incur a lock-out charge.   Note cleaning crews do not smoke, eat or drink in your home. 

What if my regular scheduled cleaning falls on a holiday?

We will call you to reschedule your cleaning at a convenient time.  If for any reason you have to change your cleaning day and/or time.

Will I always have the same cleaning team?

We make an effort to assign the same cleaning team to regularly scheduled customer homes week after week.  Due to illness or vacation, we may send a different crew.  Rest assured, all cleaning crews are trained to provide the same consistent service. 

Do you wash windows?

We clean interior windows only. Additional charges may apply.

I have pets. What should I do?

Please pick up after your pets before your cleaning. If your pets are aggressive or if visitors make them nervous, please secure them prior to our arrival.

What if the cleaning team missed an area?

Call us within 24 hours of your cleaning and we will re-clean the area free of charge.

What if something is damaged or broken during a cleaning?

We do our best to handle your valuables with care. However, accidents do happen. Should damage or breakage occur while we are cleaning, we will alert you. We will also make every effort to repair the item or replace it if necessary. Insurance claims will be filed when appropriate.

What are your rates?

Our initial/recurring rates will depend on the size and the condition of your home/commercial property.

Can I tip the cleaning crew?

Our team members do not expect tips. However, if you would like to recognize exceptional work, it will be appreciated and the teams can accept them. Feel free to leave a tip in an envelope or ask us to add it to your charge.